Work:
Intermedix Corporation
Support Center Technician, Tier III
Intermedix Corporation - Houston, TX
Field Solutions Analyst, Tier II
Best Buy Geek Squad - Houston, TX
Counter Intelligence Agent
Best Buy Geek Squad - Houston, TX
Counter Operations Agent
Education:
Lonestar Community College - Houston, TX
Computer and Information Systems
Langham Creek High School - Houston, TX
Diploma
Skills:
MySQL, Microsoft SQL Server 2005, 2008, Atlassian Ticketing (JIRA, Confluence), Software and Hardware Troubleshooting, Remote Desktop Systems (RDP, Bomgar, WebEx, LanDesk), SAP Business Objects, Microsoft: Windows XP, Windows 7, Windows 8.1, Windows Server 2003, 2008, XML and App Log File Analysis, Customer / End User Support, SFTP Clients (WinSCP, FileZilla), BugZilla, AS400, ManageEngine Ticketing (ServiceDesk), Axway (SecureTransport, Mailgate), PuTTY- Telnet and SSH Client, Good Technology, Microsoft Applications (Outlook/Exchange, Word, Excel, PowerPoint), Adobe Programs (Reader, Acrobat, Photoshop), FedEx, UPS, USPS Shipping Processes, Shoretel, InContact, InterFax, HIPAA Compliance