DANIEL HERNANDEZ
Electrician at Ballycastle Dr, Dallas, TX

Customer Service Manager at BlackBerry

Electrical/Electronic Manufacturing

BlackBerry - Dallas/Fort Worth Area since Jan 2012 - Customer Service Manager Elcoteq Dec 2009 - Aug 2011 - Global Program / Engineering Manager Elcoteq Dec 2005 - Dec 2009 - Program Manager Lead Elcoteq Jan 2003 - Nov 2005 - Project Manager Elcoteq Nov 2001 - Dec 2002 - Industrialization Coordinator Elcoteq Feb 2001 - Oct 2001 - Industrialization Engineer Elcoteq Jul 1999 - Jan 2001 - SMT Engineer

Universidad Autónoma de Nuevo León 2003 - 2005
MBA, Finance APICS 2004 - 2004
Supply Chain Management, Supply Chain Six Sigma Qualtec 2003 - 2003
Six Sigma Black Belt, Quality Program Management Institute 2002 - 2002
PMI Certificate, Program Management Universidad Autónoma de Guadalajara 1996 - 1999
Engineering, Automatization and Control

Program Management, Project Management, Six Sigma, Electronics Manufacturing, Product Development, Customer Satisfaction, Engineering Management, Cross-functional Team Leadership, Continuous Improvement, Manufacturing, Process Engineering, Lean Manufacturing, Reverse Logistics, Business Portfolio Management, 3PL, Electronics Repair, Customer Service

English, Spanish

LUXOTTICA
CUSTOMER SERVICE REPRESENTATIVE LUXOTTICA
PROCESS LAB TECHNICIAN Urban concrrte
Laborer

Bilingual: English/Spanish Multi-Tasker Fast Learner / Innovative / Willing to get the job done in a timely and efficient manner, Customer Service Experience, SAP/AFS Systems , Microsoft Excel, Word, Outlook, Lync Messenger, BMC Remedy Sysytem, Interactive Client ( I-3 )- ACD Inbound/Outbound Calling System, Service Center Client, , LMS System- Order Entry & Customer Service, Lab Technician, Operate some Optical Lab Machinery : Polisher Machine/Finer Machine/Tool Tower/Generator, Operate some Construction Machinery: Backhoe/Bob Cat/Sky Track-Forklift/Air Jack Hammer/Saw/Jumping Jack Tamper(Rammer)/Vibratory Plate Compacter/Walk Behind Trench Roller

Project/Program Manager II at XO Communications

Telecommunications

XO Communications - Dallas, Texas since Apr 2010 - Project/Program Manager II XO Communications - Dallas, Texas Jun 2007 - Mar 2010 - Program Manager V XO Communications Feb 2004 - May 2007 - Service Delivery Broaband Supervisor Allegiance Telecom/XO Communications Feb 2002 - Jan 2004 - Broadband Engineer

HRBP/Labor Relations at Bell Helicopter Textron, Six Sigma BlackBelt at Bell Helicopter Textron, Manager Physical Operations Facilities at Bell Helicopter

Aviation & Aerospace

Bell Helicopter Textron - HRBP/Labor Relations Bell Helicopter Textron since Sep 1996 - Six Sigma BlackBelt Bell Helicopter since Sep 1996 - Manager Physical Operations Facilities

LUXOTTICA
CUSTOMER SERVICE REPRESENTATIVE LUXOTTICA
PROCESS LAB TECHNICIAN Urban Concrete - Coppell, TX
Labor

Boy Scout of America
Boy Scout Vector Marketing - Lewisville, TX
Sales Representative 7- Eleven - Dallas, TX
Store Clerk

Baylor University School of LawDegree Doctor of Jurisprudence/Juris Doctor (J.D.)Graduated 2004

Criminal Defense - 50%
Family - 50%

Spanish

REACHLOCAL
Inside Sales AT&T Advertising Solutions/YP Holdings
Inside Sales Coventry Health and Life - Aetna Co
Outside Sales Commercial-News
Outside Sales CBS Chicago
Outside Sales RH Donnelley/DEX Media
Inside Sales Victory Campus Club
One of the founders and designated treasurer

Cal State University
Bachelor of Arts in Speech Communication Orange Coast College-Costa Mesa - Costa Mesa, CA

xxxxx at xxxxx

Writing and Editing

300 Centre St, Dallas, TX 75208

21 years

Texas (2005)

Baylor University

Texas State Bar (2005)