Position:
Technical Service Center Manager at Carlson Wagonlit Travel
Industry:
Leisure, Travel & Tourism
Work:
Carlson Wagonlit Travel
- St. Louis, MO since May 2010
-
Technical Service Center Manager
Delta Air Lines
- St. Louis, MO Jun 2008 - Mar 2010
-
Station Manager
Northwest Airlines
- St. Louis, MO and Louisville, KY Mar 1999 - May 2009
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Manager - Customer Service
Continental Airlines
Oct 1992 - Jan 1999
-
Hub Supervisor/Acting Assistant Director - Newark, NJ
Education:
American InterContinental University 2002 - 2004
Associate of Arts, Business Administration
Skills:
Customer Service, Airlines, Airports, Aviation, Operations Management, Multi-Unit Management, Commercial Aviation, Process Improvement, Team Building, Sabre, Budgets, Flights, Customer Satisfaction, Transportation, Airport Management, Training, Aircraft, Management, Continuous Improvement, Analysis, Strategic Planning, Team Leadership, Call Centers, IATA, Program Management, Access, Pricing, Tourism, Leadership, Airline Management, Ticketing, Aviation Security, Project Planning, Contract Negotiation, Logistics, Policy, Change Management, Contract Management, Amadeus, Project Management, Travel Technology, Process Scheduler, Vendor Management, Time Management, Travel Management, Airline Ticketing, Quality Assurance, Revenue Analysis, Business Travel
Interests:
Scuba diving, travel, spending time with my family.
Honor & Awards:
2008 B Station of the Year - Northwest Airlines
2002 Best Airline Customer Service (Louisville Regional Airport Authority) - Northwest Airlines
Awards:
2013 Order of the Golden Rose Award
Carlson Company - Parent Company of Carlson Wagonlit Travel
The Carlson Company's highest award for annual performance which recognizes the best of the best at all Carlson companies. Awarded for accomplishments as a member of the implementation team of Service Now, IT Service Management software.
2012 CWT Award of Excellence
Carlson Wagonlit Travel
Carlson Wagonlit Travel's annual award for top performing individuals and teams for exceptional achievements. Awarded for performance improving processes that moved the CWT Technical Service Center - NORAM to world class status.