Position:
Biomedical Customer Support Advocate at Ethicon
Work:
Ethicon
since Mar 2009
-
Biomedical Customer Support Advocate
Hill-Rom
1995 - 2008
-
Technical Customer Support Specialist
Hill Rom
1990 - 1995
-
Technical Service Representative
B&G Machine and Welding
Oct 1988 - Aug 1990
-
Machinist
United States Marine Corps
Nov 1984 - Nov 1988
-
Anti-Tank Guided Missile Gunner
Education:
Thomas More College 2009 - 2012
Bachelor of Arts (B.A.), Business Administration
Indiana Wesleyan University 2006 - 2008
AS, General Studies
Ivy Tech Community College 2004 - 2005
Buckeye South High School 1981 - 1984
Diploma, General
Skills:
Medical Devices, Surgical Instruments, Technical Aptitude, Customer Focus, Teamwork, Hard Worker, Microsoft Office, Customer Service, Customer Satisfaction, Customer Engagement, Problem Solving, Complaint Handling, Callcenter, CCPulse+, Achieving Results, Business Acumen, Integrity, Trust, Strategic Thinking, Complaint Management, Cross-functional Team Leadership, Operating Room, Call Centers, Management, Call Center, Product Launch, Hospitals, Healthcare, Process Improvement, Troubleshooting, Technical Support, Field Service, Sales Operations, Design Control
Interests:
Family, Hunting, Fishing, Backpacking, Computers
Honor & Awards:
Hill-Rom Regional Award of Excellence in First Quarter of 1992.
Letter of Commendation for Outstanding Performance July-August 1994.
Awards:
Silver Encore Award
Ethicon
For identifying and verifying an issue when customers are using a specific device to check the performance of the GEN11 generator. This action provided the department with the information that could be provided to the customer.
Silver Encore Award
Ethicon
For supporting the GEN11 Trade In Program.
Encore Award
Ethicon
For participation on team to address Q12 survey results to address satisfaction and engagement in department.