Position:
Cruise Specialist at FreeCruiseCredit.com, Workforce Manager at IHG, Workforce Manager at InterContinental Hotels Group
Location:
Greater Salt Lake City Area
Work:
FreeCruiseCredit.com
since Jul 2006
-
Cruise Specialist
IHG
since Feb 2000
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Workforce Manager
InterContinental Hotels Group
since 2000
-
Workforce Manager
PacifiCorp
1980 - 1999
-
Call Center Director
Education:
Brigham Young University 1975 - 1980
Skills:
Call Center, Customer Service, Customer Relations, Hotels, Microsoft Office, Analysis, Workforce Management, Forecasting, Genesys, Excel, Budgeting, Scheduling, Contract Management, Administration, Cruises, Budgets, Microsoft Excel, Process Scheduler, Call Centers, Training, Vendor Management, Yield Management, Revenue Analysis, Management, Change Management, Team Building, Tourism, Hospitality, Hospitality Management, Operations Management, Hotel Booking, Hotel Management, Hospitality Industry, Customer Satisfaction, Property Management Systems, Front Office, Resorts, Rooms Division, Business Travel
Interests:
Travel, Self-improvement, Success audio, Sport Fishing