Skills:
Leadership, Training, Change Management, Service Delivery, Program Management, Call Centers, ITIL, Project Management, Management, Business Process Improvement, Team Leadership, Microsoft Excel, Project Planning, Managed Services, Product Management, Operations Management, WAN, Outsourcing, Vendor Management, Team Building, MPLS, CRM, VoIP, Cross-functional Team Leadership, Unified Communications, Professional Services, Account Management, Strategy, Process Improvement, Telecommunications, Customer Satisfaction, Customer Service