Work:
Cooling Tower Depot/MasterTech Services, Inc. - Golden, CO
Sr. Inside Sales/Account Management Representative
Humanscale - Greenwood Village, CO
Temporary Warranty Chair Program Coordinator
Linens N Things - Lone Tree, CO
Certified Window Treatment Sales Assistant
Miami-Yoder Public School - Rush, CO
Licensed Public School Substitute Teacher, and Special Needs Bus Aide
Education:
Community College of Denver - Denver, CO
Certificate in Paralegal/Legal Administrator
Arapahoe Community College - Littleton, CO
Course (Summer) in PC Applications-2007 MS Word/Excel/Access/Power Power & Outlook (Completed)
Emily Griffith Technical College - Denver, CO
Course (Fall) in Medical Terminology I (Completed)
Career Education Technical School - Denver, CO
Certificate (Fall/Spring) in Secretarial Program (Completed)
South High School - Denver, CO
High School Diploma in General and AP Classes (Graduate/Completed)
Skills:
Technical Clerical Office Support<br/> Clearly Defines and Interprets Policies and Procedures<br/> Strong Interpersonal Skills with Internal Personnel and External Clients<br/> Proficient Oral and Written Communications Skills<br/> Organizational Skills<br/> Processes Office and Customer Documentation<br/> Reviewing and Evaluates Documentation for Accuracy<br/> Data Entry Production Work<br/> Telephone & Switchboard Capabilities<br/> 7 years Phone Sales Experience<br/> Executive and Department Management Support<br/> Proficient Knowledge/Daily Usage in Sugar CRM, Access and Industrial Databases<br/> 10+ years Exceptional Overall Customer Service Support<br/> 2003, 2007, 2010 Excel, MS Word, MS Office, Outlook; Sugar and Industrial Info Resources (IIR) CRM Databases, Word Perfect, and 2007 Access<br/> Typing 55 WPM, Data Entry 1650 KPH, Alpha/Numeric for General and Insurance Purposes