DR. CRAIG THOMAS FISHER, PHARM.D.
Pharmacy at Frontage Rd, Downers Grove, IL

Service Delivery Manager, Reporting, Metrics, & Process Improvement at IBM Global Services (via CDI)

Management Consulting

IBM Global Services (via CDI) since Apr 2013 - Service Delivery Manager, Reporting, Metrics, & Process Improvement Lumity - Greater Chicago Area Jun 2012 - Feb 2013 - Director of Technology Services Sogeti - Greater Chicago Area Dec 2011 - May 2012 - Manager Consultant IBM Global Services (via CDI) Aug 2010 - Dec 2011 - Project Manager/Quality & Process Improvement Manager IBM Global Services Jun 2006 - Mar 2010 - Program Manager - Day 1 Readiness IBM Global Services Jul 2005 - Sep 2009 - Account Management Cost Model lead IBM Global Services 1999 - 2005 - Service Delivery Manager Bank of America (Chicago) Jan 1997 - Jan 1999 - Project Manager and Staff Troubleshooter The Resource Group Jan 1996 - Jan 1997 - Operations Manager Bank of Montreal Jan 1984 - Jan 1996 - U.S. Operations Manager

Kalamazoo College
Bachelor of Arts, Economics University of Notre Dame
Master of Business Administration, Finance & Accounting

Project management (PMP)., Business process design and re-engineering., Financial analysis., Metrics and report design and development., Data mining and statistical analysis., Excellent writing and presentation skills., Extensive accounting experience., PMP, Accounting, Metrics

English, German