CRAIG LEROY REDING
Pilots at Erie Ave, Midland Pk, NJ

8520810, Aug 27, 2013

Sep 13, 2012

13/614444

Craig L Reding - Midland Park NJ, US
Suzi Levas - Nanuet NY, US

Google Inc. - Mountain View CA

H04M 3/54

379 8817

Systems, methods and apparatus for generating, distributing, and using speech recognition models. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc. , which are coupled to the speech processing facility via a communications channel, e. g. , the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e. g. , speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. The speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

6915262, Jul 5, 2005

Nov 30, 2000

09/726971

Craig Reding - Midland Park NJ, US
Suzi Levas - Nanuet NY, US

Telesector Resources Group, Inc. - New York NY

G10L015/22

704275, 704270, 7042701

Techniques for generating, distributing, and using speech recognition models are described. A shared speech processing facility is used to support speech recognition for a wide variety of devices with limited capabilities including business computer systems, personal data assistants, etc. , which are coupled to the speech processing facility via a communications channel, e. g. , the Internet. Devices with audio capture capability record and transmit to the speech processing facility, via the Internet, digitized speech and receive speech processing services, e. g. , speech recognition model generation and/or speech recognition services, in response. The Internet is used to return speech recognition models and/or information identifying recognized words or phrases. Thus, the speech processing facility can be used to provide speech recognition capabilities to devices without such capabilities and/or to augment a device's speech processing capability. Voice dialing, telephone control and/or other services are provided by the speech processing facility in response to speech recognition results.

6188907, Feb 13, 2001

Aug 8, 1997

8/907856

Craig Reding - Midland Park NJ
Suzi Levas - Yorktown NY
Menno Aartsen - Valhalla NY

Nynex Science & Technology, Inc. - White Plains NY

H04Q 720

455459

Methods and apparatus for implementing a telephone communication system incorporating pager features are described. In accordance with the present invention, when a call to a system subscriber is received, the subscriber is contacted by the telephone switch which receives the call via the use of a pager message, e. g. , using a conventional pager system. If the subscriber has a pager module of the present invention, which receives the pager message directed to the subscriber inserted into an enhanced telephone of the present invention, the pager module will automatically initiate a call to the switch where the waiting call is being held or "parked". The automatically placed call will result in a connection between the switch and called party being established over conventional telephone lines. The connection with the switch is thus established automatically in a manner that is transparent to the subscriber. After verifying the identify of the responding party, the calling and called parties are connected.

2008016, Jul 3, 2008

Dec 29, 2006

11/647227

Christopher L. Helbling - Norwalk CT, US
Craig L. Reding - Midland Park NJ, US
Paula Dromlewicz - Holden MA, US
John Reformato - Tarrytown NY, US

Verizon Services Corp. - Arlington VA
Verizon Data Services, Inc. - Temple Terrace FL

G06F 15/16

709229

Methods and apparatuses for enabling a user to perform telecommunication operations are disclosed. A method disclosed includes receiving a device having a storage containing data corresponding to an account identifier and data associated with a voice portal and then establishing a connection with a server associated with the voice portal. Upon establishing the connection, the data corresponding to the account identifier is provided to the server associated with the voice portal. Then, upon confirmation by the server that the account identifier corresponds to an active subscriber account, the user is enabled to perform selected operations of the voice portal using voice input commands based on limitations, if any, associated with the active subscriber account.

7136461, Nov 14, 2006

Feb 16, 2001

09/785223

Loren Swingle - Norwalk CT, US
Craig L. Reding - Midland Park NJ, US
John Reformato - East Meadow NY, US
Jayant M. Naik - Stamford CT, US
Robert C. Baruch - Rising Sun MD, US

Telesector Resources Group, Inc. - New York NY

H04M 11/00

379 8813, 379 8812, 379 8817, 379 8825

Methods and apparatus for controlling and retrieving messages from multiple voice mail systems used by a single individual are described. A voice messaging retrieval and forwarding (VMRAF) system checks a subscriber's voice message systems for messages, retrieves the messages and forwards them to the subscriber as attachments to E-mail files. E-mail replay messages are used to control deleting of the messages from the original systems. Prompt messages played to callers by different voice messaging systems before they leave a message can be updated automatically. This is done by indicating to the VMRAF system when one or more prompt messages are to be updated and which messages, from a set of prerecorded messages, are to be loaded into the voice message systems to replace the existing prompt messages. Accordingly, the VMRAF system facilities message retrieval and the updating of prompt messages, e. g. , on a preselected schedule or at preselected times.

7756264, Jul 13, 2010

May 5, 2008

12/115540

Craig L. Reding - Midland Park NJ, US
Suzi Levas - Nanuet NY, US

Verizon Services Corp. - Arlington VA

H04M 3/523, G06F 15/16, H04L 12/28, H04L 12/66

37926509, 370352, 37921001, 37926512, 709206, 709227

Methods and apparatus for providing manned, e. g. , live customer support to customers, e. g. , people using the Internet to purchase goods and/or services are described. A person viewing a Web Site, e. g. , a customer, is presented with a button which provides the opportunity to talk to a customer service representative. Upon activating the button, e. g. , by clicking on it, the customer's computer or other Internet browser device sends a signal, e. g. , a call request message, over the Internet indicating that the customer wants to talk with a service representative. The call request message includes the customer's telephone number and/or IP address. In response to the call request message, calling equipment is used to establish a customer service call between the customer and a customer service representative. The equipment can be owned by the telephone company thereby avoiding the need for E-business companies to make investments in telephone equipment. In addition, a customer service representative can be located either at the E-business site or remotely, e. g.

2009006, Mar 5, 2009

Oct 23, 2008

12/256583

Robert A. CHINGON - Honolulu HI, US
Stephen P. BRENNAN - Bedford TX, US
Christopher L. HELBLING - Stamford CT, US
Nagendra KUNUTURI - Irving TX, US
Ravi PENUMATSA - Addison TX, US
Mahesh RAJAGOPALAN - Irving TX, US
Craig L. REDING - Midland Park NJ, US
John R. REFORMATO - East Meadow NY, US
John H. WURSTER - Basking Ridge NJ, US
Sandeep CHAKRAVERTY - Irving TX, US
Byron M. PINTO - Irving TX, US

VERIZON DATA SERVICES INC. - Temple Terrace FL
VERIZON SERVICES CORP. - Arlington VA

H04M 1/56

37914204

Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.

7836147, Nov 16, 2010

Aug 16, 2006

11/465004

Craig L. Reding - Midland Park NJ, US
Ashutosh K. Sureka - Irving TX, US
Sandeep Chakravarty - Dallas TX, US
Christopher J. Helbling - Stamford CT, US
Shuchi R. Patel - Irving TX, US
John R. Reformato - Tarrytown NJ, US

Verizon Data Services LLC - Ashburn VA
Verizon Services Corp. - Ashburn VA
Verizon Business Financial Management Corporation - Ashburn VA

G06F 15/16

709217, 379211, 379218, 379223, 709206, 709219

An exemplary method and apparatus for facilitating contact sharing between users of a communication network are described. The method may include maintaining contact information in first and second address books associated with first and second users, respectively, and forwarding, from the first user to the second user, a request to copy contact information from the first address book to the second address book. The method may further include receiving a confirmation from the second user in response to the request, and copying the contact information from the first address book to the second address book in response to the confirmation.

8467502, Jun 18, 2013

Jun 17, 2005

11/156134

Ashutosh K. Sureka - Irving TX, US
Craig L. Reding - Midland Park NJ, US
Shuchi R. Patel - Irving TX, US
Alin L. D'Silva - Newton MA, US
Paula A. Dromlewicz - Holden MA, US
Sathish Subramanian - Erode, IN

Verizon Data Services LLC - Temple Terrace FL

H04M 1/64

379 8812, 379 8817, 37914207, 37920714, 7042701, 709204, 709227

An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.

8503650, Aug 6, 2013

Nov 24, 2003

10/720661

Craig L. Reding - Midland Park NJ, US
John R. Reformato - East Meadow NJ, US
Mahesh Rajagopalan - Irving TX, US
Brian F. Roberts - Lewisville TX, US
Chris L. Helbling - Stamford CT, US
Manvinder S. Chopra - Carrollton TX, US
Ken J. Hum - Arlington TX, US
Apurva Pathak - Irving TX, US

Verizon Data Services LLC - Temple Terrace FL
Telesector Resources Group, Inc. - New York NY

H04M 3/42

37920201, 370260, 370261, 709204, 709227

Methods and systems for automatically providing conference calls are disclosed. In one aspect of the invention, methods and systems detect a conference call event that was previously configured by a subscriber user and identify participant users associated with the conference call event. Once identified, each participant user is contacted and a response is received from each of the users. Based on the received responses, a conference call is established between the participant users and the subscriber user. In one aspect of the invention, at least one of the detecting and identifying steps are performed without user intervention.