Position:
Senior Manager, Tier 3 Technical Support at Time Warner Cable
Work:
Time Warner Cable
- Mid-Ohio, Columbus since Mar 2013
-
Senior Manager, Tier 3 Technical Support
Time Warner Cable
Oct 2008 - Mar 2013
-
Director, Tier 3 Technical Support
HelmetPurse.com
Nov 2006 - Jan 2011
-
Owner
Time Warner Cable
Feb 2005 - Oct 2008
-
Technical Support Manager
Time Warner Cable
Sep 2000 - Feb 2005
-
Tier 3 Support Supervisor
Time Warner Cable
Feb 1999 - Sep 2000
-
Installation Coordinator
Time Warner Cable
Jan 1998 - Feb 1999
-
Tier 1 Customer Support Rep
Skills:
Broadband, Telecommunications, Call Center, Customer Satisfaction, Process Improvement, Cross-functional Team Leadership, Customer Experience, Project Management, Team Leadership, Management, Product Management, Operations Management, Call Centers, Leadership, Call Center Development, Technical Support, Customer Service
Honor & Awards:
Time Warner Cable: Total Quality Service, Employee of the Year, 2008
Time Warner Cable: Quarterly A.C.E. (All Can Excel) Award, 2004 Q2
Time Warner Cable: Quarterly A.C.E. (All Can Excel) Award, 1999 Q2