Position:
Customer Service Manager at Bank of the West, Owner/Operator at Dulce Villa Ranch
Location:
Colorado Springs, Colorado Area
Work:
Bank of the West
- Trinidad, Colorado since 2010
-
Customer Service Manager
Dulce Villa Ranch
since Jan 2007
-
Owner/Operator
Spanish Peaks/Bon Carbo Fire District
2007 - 2008
-
President
ACS, Inc
2006 - 2007
-
Division VP
Sprint
2005 - 2006
-
VP
Sprint-Nextel Communications
2001 - 2006
-
Director/VP
Nextel Communications
2001 - 2006
-
VP
Nextel
2001 - 2006
-
VP
Sprint Nextel
2001 - 2006
-
VP
Outsourcing Solutions, Inc
1999 - 2000
-
SVP
Precision Response Corporation
1994 - 1999
-
SVP
PRC
1994 - 1999
-
SVP
PRC
1993 - 1998
-
VP
Citigroup
1972 - 1994
-
VP
Citibank Florida, NA
Jun 1986 - Nov 1993
-
VP
Education:
Regis University 1981 - 1982
BS, Business Administratin
Skills:
Vendor Management, Customer Experience, Call Center, E-commerce, Customer Satisfaction, Management, Account Management, BPO, Call Centers, Leadership, Outsourcing, Team Leadership, Process Improvement, Team Building, Customer Retention