Position:
Director, Business Insights at Mindshare Technologies, Direct Support Professional at CTA Community Supports
Industry:
Marketing and Advertising
Work:
Mindshare Technologies
- Greater Salt Lake City Area since Jun 2012
-
Director, Business Insights
CTA Community Supports
- Greater Salt Lake City Area since Mar 2012
-
Direct Support Professional
Devcon Security
- Orem, UT Oct 2010 - Mar 2012
-
Sr Manager, Customer Marketing
Basic Research
- Greater Salt Lake City Area May 2006 - Aug 2010
-
Director, Contact Center
Ancestry.com
- Provo, Utah Area Aug 2004 - Feb 2006
-
Manager of Member Support
Big 5 Sporting Goods
- Provo, Utah Area May 2003 - Jun 2004
-
Assistant Manager
Modus Media International
- Provo, Utah Area Jun 2000 - Aug 2002
-
Senior Operations Supervisor
Taco Time
Aug 1994 - Apr 2000
-
Assistant Restaurant Manager
Education:
University of Utah Aug 2002 - May 2004
Utah Valley University 1995 - 1999
Skills:
Marketing Research, Strategic Planning, Customer Lifecycle Management, Marketing Management, Direct Marketing, Sales Management, Qualtrics, ExactTarget, Program Management, Excel, Agency Management, Data Analysis, Analytics, Business Analysis, Customer Satisfaction, Customer Experience, Customer Retention, Net Promoter Score, Survey Design, Survey Research, Customer Satisfaction Analysis, Google Analytics, SQL, Demographic Analysis, Campaign Planning, Campaign Management, Customer Touch Point Mapping, Cisco UCC, Lead Management, Performance Analysis, Performance Management, Performance Improvement, Microsoft Excel, Tableau, Customer Satisfaction Research, Competitive Analysis, Operations Management, Leadership, Email Marketing, Lead Generation, Segmentation, Call Centers, Sales, Training