Position:
Deputy Assistant Director, Office of Consumer Response at Consumer Financial Protection Bureau
Location:
Washington D.C. Metro Area
Work:
Consumer Financial Protection Bureau
since Dec 2012
-
Deputy Assistant Director, Office of Consumer Response
Consumer Financial Protection Bureau
- Washington, DC Sep 2011 - Dec 2012
-
Section Chief, Office of Consumer Resposne
Consumer Financial Protection Bureau
- Washngton, DC Jan 2011 - Sep 2011
-
Implementation Manager, Office of Consumer Response
Easterns Automotive Group
- Reston, VA Feb 2009 - Jan 2011
-
VP of Operations & Customer Care
Easterns Automotive Group
Mar 2007 - Feb 2009
-
Director of Operations & Customer Care
Easterns Automotive Group
Jul 2005 - Mar 2007
-
Director of Business Operations & Process Improvement
CarMax
Mar 2004 - Jul 2005
-
Project Manager, Corporate Service Operations
CarMax
- Richmond Feb 2003 - Mar 2004
-
National Accessory Manager
CarMax
- Richmond, Virginia Area Oct 2001 - Feb 2003
-
Call Center Manager, Corporate Service Operations
Circuit City
- Richmond, Virginia Area Sep 2000 - Oct 2001
-
Division Supervisor, Corporate Product Services
First North American National Bank, a wholly owned subsidary of Circuity City
- Richmond, Virginia Area May 1999 - Sep 2000
-
Credit Card Collections Supervisor
Education:
Virginia Commonwealth University 1996 - 2000
Skills:
Operations Management, Process Improvement, Customer Satisfaction, Automotive, Leadership, Compliance, Financial Regulation, Call center start-up, Collections, Business Process Improvement, Outsourcing Management, Dialer Management, CRM, Dodd-Frank, Management, Training, Program Management, Contract Negotiation, Contractor Management, Government Contract Management, Team Leadership, Customer Service
Certifications:
Contracting Officer Representative (COR)