Position:
Contact Center Team Leader, Officer at RBS Citizens NA
Work:
RBS Citizens NA
since May 2011
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Contact Center Team Leader, Officer
RBS Citizens NA
Feb 2010 - May 2011
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Contact Center Assistant Team Leader
RBS Citizens NA
Oct 2008 - Feb 2010
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Contact Center Service Advisor
RBS Citizens NA
Nov 2006 - Oct 2008
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Contact Center Service Specialist
Education:
Point Park University 2005
Bachelor of Arts, Broadcast Journalism and Mass Communications
Skills:
Customer Satisfaction, Process Improvement, Banking, Customer Service, Coaching, Team Leadership, Risk Management, Team Building, Microsoft Office, Sales, Change Management, Strategic Planning, Business Analysis, CRM, Contact Centers, Training, Leadership, Vendor Management, Retail Banking, Management, Call Centers, Analysis, Credit, Customer Retention, Performance Management, Operations Management, Microsoft Excel, Customer Experience