Position:
Project Manager at Virtual Hold Technology
Location:
Cleveland/Akron, Ohio Area
Industry:
Information Technology and Services
Work:
Virtual Hold Technology
- Akron, OH since Sep 2010
-
Project Manager
Virtual Hold Technology
- Akron, Ohio Jun 2009 - Sep 2010
-
Business Analyst
Progressive Insurance
- Mayfield Village, OH Apr 2004 - Jun 2009
-
Sr. Business Analyst
Progressive Insurance
Dec 2002 - Apr 2004
-
Telecom Analyst III
Progressive Insurance
Dec 1999 - Dec 2002
-
IT Trainer
Progressive Insurance
- Mayfield Village, OH Mar 1998 - Dec 1999
-
Call Center Operations Analyst
KeyBank
1993 - 1998
-
Analyst
Skills:
Call Center, Telecommunications, Analysis, Technical Training, SDLC, Requirements Analysis, Agile Project Management, Business Analysis, Agile Methodologies, Business Intelligence, Telephony, Project Management, Testing, Call Centers, CRM, Troubleshooting, Training, Professional Services, Product Management, Software Documentation, Program Management
Honor & Awards:
Certified Call Center Manager - RCCSP
Awards:
Project Management Certification
Kent State University
"The Kent State Certificate in Project Management provides professionals..... the skills they need to improve performance, provide leadership and deliver projects on time and on budget."