Work:
AMAZING THINGS ARTS CENTER
Technical Support Volunteer
COMPUCOM - Tewksbury, MA
Help Desk Analyst
MACY'S - Marlborough, MA
Commission Salesman
RADIO SHACK - Stow, MA
Salaried salesman
MEGA INTERNATIONAL - Waltham, MA
Technical Support Professional
Education:
Clark University COPACE - Framingham, MA
GPA 4.0, in Windows 2000 Professional and Server
Massachusetts Software and Internet Council - Waltham, MA
Fellow in Unified Modeling Language
Pratt Institute - Brooklyn, NY
Bachelor of Industrial Design in Film
Skills:
UNIFIED MESSAGING: MS SharePoint/Outlook/OCS; IBM Lotus Notes/SameTime VIRTUALIZATION: VMWare vSphere WIRELESS: Wi-Fi, 4G; WAN/LAN: fiber optic, frame relay FIREWALLS/SECURITY LOGS: EMC RSA, RADIUS, Symantec, Nortel, Juniper COMPLIANCE: BlackBerry Manager, Facetime IMAuditor, Good Mobile Control EXTRANET: Windows voice and data, iOS Mac or tablet, Cisco VPN INFRASTRUCTURE: disaster recovery sites COLLABORATION: Windows Remote Assistance HELP DESK SOFTWARE: dbSymphony, Oracle, PeopleSoft DATABASE: IM accounts, LDAP integration, RSA profiles