Work:
Intuit Inc.
Director, Sales & Customer Care Service Delivery for QuickBooks product line
Apple, Inc - Cupertino, CA
iTunes / MobileMe AppleCare Senior Business Manager (Senior Director/Director level responsibility 750-1800 FTE)
Motorola Inc - Emeryville, CA
Director, World Wide Customer Care/Technical Support
Contact Center
Contract Consultant, Project Management
AuctionWatch, Inc - San Bruno, CA
Vice-President, Customer Care & Seller Services
Pacific Bell, Southwestern Bell, Nevada Bell, Ameritech - San Francisco, CA
Senior Director, DSL & Dial-Up Customer & Technical Support
NETCOM On-Line Communication Services, Inc - San Jose, CA
Director, Technical Support
Pacific Bell Internet Services - San Francisco, CA
Manager, Customer & Technical Support and Operations
Education:
University of California - Berkeley, CA
BA in Business Administration/Political Science
Skills:
Customer Support Contact Center Management