Position:
Global Vice President, Information Technology at Sykes Enterprises, Incorporated
Location:
Tampa/St. Petersburg, Florida Area
Work:
Sykes Enterprises, Incorporated
- Tampa, FL since Jul 2010
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Global Vice President, Information Technology
Sykes Enterprises, Incorporated
- Tampa, FL Apr 2005 - Jun 2010
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Vice President, Global Information Technology
Sykes Asia, Incorporated
- Manila, Philippines Jul 2003 - Apr 2005
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Executive Director, Asia and Pacific Rim
Sykes Enterprises, Incorporated
- Tampa, FL Dec 2002 - Jul 2003
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Senior Director, Client Services
Sykes Enterprises, Incorporated
- Tampa, FL Jul 2002 - Dec 2002
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Senior Director, Performance Systems
Sykes Enterprises, Incorporated
- Tampa, FL Nov 2000 - Jun 2002
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Director, Information Management and Strategy
Sykes Enterprises, Incorporated
- Tampa, FL May 2000 - Nov 2000
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Director of e-Education
Princeton Theological Seminary
- Princeton, NJ Jun 1999 - May 2000
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Executive Editor, Koinonia Journal
Princeton Theological Seminary
- Princeton, NJ 1997 - 2000
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Teaching Fellow
Kraft Foods Group
- San Antonio, TX May 1991 - Jan 1993
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Sales Representative / Key Account Manager
Education:
Princeton Theological Seminary 1993 - 2000
Th.M & M.Div, Social Ethics & Political Theory
The University of Texas at Austin 1988 - 1991
BS, Speech Communications
Skills:
Executive Management, Strategic Planning, Forecasting, Acquisition Integration, IT Operations Management, Information Security Management, IT Service Management, Major Incident Management, Talent Management, Business Process Improvement, Solution Architecture, Vendor Management, Compliance Program Management, Contact Center Management, Performance Management, Quality Management, Security, Outsourcing, BPO, Call Centers, Leadership, CRM