Work:
Automatic Identification Technology
(AIT) Help Desk Technical Support Analyst
Prosys - Community Health Services - Franklin, TN
Contractor Temp
Austin Peay State University - Clarksville, TN
Student
Asurion - Nashville, TN
Call Center - Technical Support Representative
75th US Army Training Battalion - Oklahoma City, OK
Computer Base Training Administrator
94th Army Reserve Regional Support Command - Fort Devens, MA
Communication Systems Chief
337th US Army Military Intelligence Battalion - Charlotte, NC
Individual Training Administrator
U.S. Army At Various Locations
Communication Systems Support Specialist
Education:
Austin Peay State University Clarksville - Clarksville, TN
Bachelor of Computer Science in Internet Web Design & Database Administration
Army Reserve Regional Support Command Learning Center - Fort Devens, MA
CERTIFICATE OF Training Mircosoft Office in Computers
Noncommissioned Officers Academy - Fort Gordon, GA
Advance Leadership Course
Skills:
Understand specific telecommunications technology necessary to provision orders, practical understanding of information technology and security as well as LAN/WAN topology and IP addressing. Clear understanding of how to troubleshoot and support the following; Inside Wiring/ Cable, Data & Transmission Concepts, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Subscriber CXR Terminals Testing & Certifying Loops To Support Data, Switch Installations & Additions. Experience with computer applications including (but not limited to): Windows Server 2003, Exchange, Active Directory and Microsoft Office Suite (MS PowerPoint, MS Access, MS Outlook, MS Word, MS Excel, MS Explorer, and MS Publisher).