Position:
Product Engineer - Enterprise Contact Center Services – Call Recording at JPMorgan Chase - Contract Via Mitchell Martin
Industry:
Computer & Network Security
Work:
JPMorgan Chase - Contract Via Mitchell Martin
- Houston, TX since Dec 2012
-
Product Engineer - Enterprise Contact Center Services – Call Recording
Bank of America
- Tomball, TX Jun 2009 - Dec 2012
-
VP/Systems Engineer - Enterprise Call Recording Technology and Interaction Analytics
Bank of America - Via Genesis10 Consulting
Sep 2008 - Jun 2009
-
Technical Project Consultant - Voice Application Technology Services
Dell, Inc. - via Pacific Crossing
May 2008 - Sep 2008
-
Systems Engineer and NAS Test Engineer
NICE Systems
Sep 2006 - May 2008
-
Tier 2 Systems Engineer
NICE Systems
Jul 2003 - Sep 2006
-
Field Service Engineer
Telenetwork
Jan 2002 - May 2002
-
Internet Tech Support Rep
Education:
Texas State University-San Marcos 1999 - 2002
BBA, Computer Information Systems
Waller High School 1994 - 1997
Graduation
Skills:
Vendor Management, Microsoft SQL Server, SQL, Call Center, Troubleshooting, Disaster Recovery, VoIP, Windows Server, Team Leadership, Integration, Visio, CRM, Telecommunications, Telephony, Call Centers, Servers, ITIL, Data Center, Networking, Software Documentation, Technical Support, Security
Interests:
Fishing, Raquetball, Golf, Electronics, Handywork