Position:
Director, Presence Health Marketing Contact Center / Info Line at Presence Health
Industry:
Health, Wellness and Fitness
Work:
Presence Health
- 2380 E. Dempster St., Des Plaines, IL 60016 since Feb 2007
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Director, Presence Health Marketing Contact Center / Info Line
Resurrection Health Care
- 2380 E. Dempster St., Des Plaines, IL 60016 Oct 2003 - Feb 2007
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Supervisor, RES-INFO Contact Center
Resurrection Health Care
- 7447 W. Talcott Ave., Chicago, IL 60631 Sep 1995 - Oct 2003
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Registered Nurse Representative, RES-INFO Contact Center
Rush-Copley Medical Center
- 2000 Ogden Ave., Aurora, IL 60504 May 1991 - Oct 1996
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Pediatric Staff RN
Kishwaukee Community Hospital
- One Kish Hospital Dr., DeKalb, IL 60115 May 1991 - Jun 1992
-
Pediatric Staff RN
US Army
- Fort Bragg, NC; Fort Benning, GA; Fort Jackson, SC Nov 1986 - Nov 1988
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Administrative Specialist
Education:
DeKalb High School
Northern Illinois University
Resurrection University
Interests:
Social Media, Music, Communications, Relationship Management, Live Sporting Events, Travel, Literature, Writing
Honor & Awards:
2006 Communications Division Award of Excellence (Service Excellence Role Model)
2007 President's Award for Top Growth Initiative
2007 Susan A. Matson Transformational Leadership Award Nominee
2007 RelayHealth ICARE Pinnacle Award
2008 Invited Speaker at RelayHealth Annual Conference (Revenue Tracking)
2008 RelayHealth ICARE Pinnacle Award
2009 RelayHealth ICARE Shared Principals Award
2010 Communications Division Award of Excellence (Service Excellence Role Model)
2011 Susan A. Matson Transformational Leadership Award Nominee
2012 Invited Speaker at RelayHealth Annual Conference (Revenue Tracking)
2012 Subject of RelayHealth Case Study, published in AnswerStat Magazine
2013 Invited Speaker at Healthcare Call Center Times Conference (Readmission Management)