Work:
Ericsson Managed Services, Atlanta, GA - Atlanta, GA
National Coordination and Dispatch Center, Staff Professional
Tech Force - Duluth, GA
Technical Account Manager
IBM
Technical Delivery Manager
IBM - Armonk, NY
Remote Techncial Support
IBM
Cross Operations Manager
Education:
Tennessee State University - Nashville, TN
Bachelor of Science in Electrical Engineering
DeKalb Technical College - Clarkston, GA
Skills:
Process Improvement Resource Management Project Management<br/> Business Controls Auditing Vendor Relations Cost Analysis <br/> Best Practices Implementation Problem Determination and Problem<br/> Problem Determination Source Identification Remote Technical Support Operation<br/> UNIX Administration Linux MicroSoft Server 2003<br/> Cross Functional Relationships Customer Service Budgeting and Controls<br/> Expense Forecasting Managerial Experience<br/> Change Management<br/> Metric/ SLA Attainment Resource Training / Development Change