Work:
Arbella Insurance Group - Quincy, MA
Manager, Customer Service
Arbella Insurance Group - Quincy, MA
Team Manager, Operations Systems Analysis Unit
Annuities & Life Insurance - Wellesley, MA
Workforce Manager
Sun Life Financial Assurance Company - Wellesley, MA
Manager, Customer Service Annuities
Southbridge Savings Bank - Southbridge, MA
Assistant Branch Manager
MBNA, Bank of America
Manager, Inward Telesales
MBNA, Bank of America - Camden, ME
Quality Assurance Supervisor
Education:
Bay Path College - Longmeadow, MA
M.S in Communications/Information Management
Salem State College - Salem, MA
B.S. in Communications/Public Relations
Skills:
Skills Customer Focus Coaching and Training Developing and Building Talent Establishing Goals and Objectives Forecasting and Scheduling Defining and implementing best practices Managing and Improving Processes Measuring and managing performance