Charles Antonio Henderson
Barber in Salt Lake City, UT

Committee Memember at Regional Growth Committee - Wasatch Front Regional Council, Board Member at Housing Trust Fund Board, Reservations Manager at JetBlue Airways, Deacon at Calvary Baptist Church, Chairman at Kearns Community Mobilization Partnership, UTA Board Trustee, Chair - Planning & Development Committee at UTA Board Trustee

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Regional Growth Committee - Wasatch Front Regional Council - WFRC - 295 N. Jimmy Doolittle Rd.Salt Lake City, UT 84116 since Jan 2013 - Committee Memember Housing Trust Fund Board since Jan 2010 - Board Member JetBlue Airways since Nov 2009 - Reservations Manager Calvary Baptist Church - Greater Salt Lake City Area since Sep 2009 - Deacon Kearns Community Mobilization Partnership since May 2009 - Chairman UTA Board Trustee since Jan 2008 - UTA Board Trustee, Chair - Planning & Development Committee Association of Community Councils Together Jan 2009 - Dec 2009 - Vice-President Ken Garff Automotive Group May 2005 - Feb 2009 - Director, Customer Relationship Management Committee to Elect Charles Henderson 2008 - 2008 - Candidate Kearns Community Council Aug 2004 - Dec 2008 - Vice Chair ADP Benefit Services Sep 2001 - Feb 2005 - Service Delivery Manager Convergys Jun 2000 - Mar 2001 - Director of Operations Norstan Communications Jan 2000 - Jun 2000 - Principal Consultant/Engagement Manager Boron LePore/Market Connections 1997 - 1999 - Call Center Director Market Connections Company 1997 - 1999 - Call Center Director BLP Group Companies 1997 - 1999 - Call Center Director QVC INC Jun 1991 - Aug 1997 - Order Entry/Customer Service Shift Manager

Westminster College 1981 - 1984
Granger High School 1977 - 1980

Situational Leadership, Call Center Development, Project Management, Team Building, Leadership, Leadership Development, Organizational Development, Process Improvement, Budgets, Program Management, Training, Strategic Planning, Coaching, Management, Recruiting, Nonprofits, Sales Management, Public Speaking, Access, Project Planning, Performance Management, Public Relations, Call Centers, Fundraising, Sales, New Business Development, Customer Service, Team Leadership, Human Resources, Change Management, Business Development, Social Media, CRM, Operations Management, Customer Satisfaction, Time Management, Analysis, Government, Retail, Forecasting, Staff Development, Policy, Teamwork

Results driven senior manager with 15+ years of experience establishing and implementing performance standards ensuring high levels of customer care, advanced leadership skills among managers and professional development of team players. Proven record of streamlining operational processes, controlling costs and executing program planning.

 Recipient of the QVC Service Excellence Award  Recognized and received Most Valuable Player Award from peers and Executive Management

Candidate at Utah State Legislature

Political Organization

Automotive