Position:
Client Services Manager at Avaya
Industry:
Public Relations and Communications
Work:
Avaya
since Jul 2013
-
Client Services Manager
Avaya
- Denver, Colorado Oct 2007 - Jul 2013
-
Operations Manager
Avaya
May 2006 - Oct 2007
-
Tier III Convergence Engineer
Level 3 Communications
Jul 2003 - May 2006
-
Tier II
Dynegy Connect LLP
2000 - 2003
-
Network Test Lab Engineer
Qwest Communications
Jun 2000 - Sep 2000
-
Operations Technician III
J.D. Edwards
Sep 1997 - Jun 2000
-
Technical Writer / Knowledge Resource Analysis
Education:
Regis University 2000 - 2003
University of Northern Colorado 1989 - 1993
Murray State University 1992 - 1992
Overland High School 1984 - 1987
Skills:
Telecommunications, Avaya, Analysis, Public Speaking, Operational Strategy, Operations Management, DWDM, Microsoft Office, Competitive Analysis, VoIP, Troubleshooting, Integration, Process Improvement, Team Leadership, Project Management, Management, Project Planning, Computer Network Operations, Leadership, Training, Software Documentation, System Deployment, Service Delivery, Unified Communications, Call Centers, Networking, Call Center, Technical Support, Cross-functional Team Leadership, Customer Satisfaction, Strategic Planning, Telephony, Vendor Management, ITIL, Testing, Team Management
Certifications:
ITIL V3, ITIL
Competent Communicator, Toastmasters international