Work:
Marriott Courtyard - Philadelphia, PA
Front Desk/Housekeeping/Housman
The Pennsylvania SPCA - Philadelphia, PA
Client Service Representative/Cruelty Dispatcher
Providence Centre - Philadelphia, PA
Administrative Assistant
Philly Auto Tags - Philadelphia, PA
Receptionist
Rite Aid - Philadelphia, PA
Cashier
Education:
Community College of Philadelphia - Philadelphia, PA
Associates
Temple University - Philadelphia, PA
Thomas A. Edison High School - Philadelphia, PA
Diploma in Business
Skills:
Excellent communication and writing skills in both English and Spanish. 7 years of experience providing customer support in busy call center environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Able to communicate skillfully and effectively with diverse clientele and staff members. Knowledge of typing, data entry, facing, filing, alphabetically or chronologically, emailing, and etc. Proficient with computer literate such as Microsoft Word, Microsoft Excel, Power point and Internet