Position:
Customer Loyalty - Program Manager at Life Technologies
Work:
Life Technologies
since May 2010
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Customer Loyalty - Program Manager
Life Technologies
Apr 2008 - Apr 2010
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Functional Excellence - Senior Manager
GE Healthcare
May 2003 - May 2008
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Senior Healthcare Marketing and Productivity Consultant
GE Healthcare
Apr 2003 - Oct 2004
-
Master Black Belt
GE Transportation
Apr 1999 - Apr 2003
-
Global Sales and Marketing Manager
Lockheed Martin
1995 - 1999
-
Member of the Engineering Staff
Shell Oil Company
1992 - 1993
-
Inroads Engineering Intern
Education:
University of Pennsylvania - The Wharton School 1996 - 1999
MSE, Technology Management
Stevens Institute of Technology 1990 - 1994
BS, Mechanical Engineering
Skills:
Process Improvement, Cross-functional Team Leadership, Global Marketing, Six Sigma, Product Management, Product Development, Strategic Planning, Change Management, Program Management, Project Management, Operational Excellence, Lean Manufacturing, Continuous Improvement, Competitive Analysis, Operations Management, Process Engineering, Manufacturing, Product Marketing, Sales Process, Net Promoter Score, Business Process Improvement, Team Leadership, Business Analysis, Business Development, Leadership, Management, Strategy, Business Process, Customer Satisfaction, Marketing Strategy
Interests:
New Technology Trends, Customer Management, Marketing, Process Improvement
Languages:
English, Spanish, French and Italian, Portuguese
Certifications:
Net Promoter Associate Customer Loyalty Certification, Satmetrix
Competent Communicator, Toastmasters International
Master Black Belt, General Electric