Position:
Lead Engineer - Architect (New Product Introduction) at Genesys
Location:
Miami/Fort Lauderdale Area
Work:
Genesys
since Oct 2009
-
Lead Engineer - Architect (New Product Introduction)
Genesys
Jan 2008 - Oct 2009
-
Professional Services Manager - South America
Genesys Telecommunications Laboratories
Jan 2008 - Oct 2009
-
Professional Services Manager - TSG South America
Genesys
Apr 2006 - Dec 2007
-
Senior PS Team Lead Architect
Genesys
Sep 2003 - Apr 2006
-
Principal Consultant
Genesys
Jun 2000 - Sep 2003
-
Senior Consultant
De Jongh Computing Systems
Jan 1996 - Dec 1999
-
Senior Technical Consultant
Boole & Babbage
Dec 1993 - Dec 1995
-
Operations Field Consultant
Education:
Universidad Bicentenaria de Aragua 1988 - 1993
System Engineer
Skills:
CTI, H.323, IVR, Genesys, VoIP, Contact Centers, VXML, Orchestration, Voice Portal, Intelligent Call Routing, SIP, Disaster Recovery