Work:
Carnival Cruise Lines
Assistant Supervisor Guest Logistic
American Express - Miami Lakes, FL
Operations Analyst
American Express - Miami Lakes, FL
Operational Team Leader
American Express - Miami Lakes, FL
Accounting and payroll clerk
American Express - Miami Lakes, FL
Administrative Assistant
Education:
Miami Dade College - Miami, FL
BS in Management administration
University Simon Bolivar - Caracas, Distrito Capital
BS in International Relations
Skills:
Management and leadership experience for over eight years in a high volume call center. Strong knowledge of the following technology productivity and management tools that include: Call Management System, IEX, Route it, Concur, Ariba Buyer, Microsoft Office, Internet, Sabre and Amadeus. ARC qualified agent. Ability to multitask and meet established deadlines. Strong interpersonal, problem solving, and decision is making skills. Engaged, enthusiastic, and collaborative employee and team player. Fluent in English and Spanish. Working knowledge of Italian.