Position:
ISG Project Manager at Highmark
Industry:
Health, Wellness and Fitness
Work:
Highmark
since Nov 2009
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ISG Project Manager
Highmark
Jan 2006 - Nov 2009
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Application Developer Lead
Highmark
Nov 2002 - Jan 2006
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Business Staff Analyst III
Coldwell Banker
1995 - 2006
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Real Estate Sales Associate
Education:
Robert Morris University 2007 - 2009
Masters, IT Project Management
Carlow College
BS, Business Mgmt / Communications
Skills:
Specialized in optimizing the use of new contact technologies by implementing and utilizing ICM/CTI, and providing operational support for Call Recording, Workforce Management, ACD Configuration, Virtual Hold and IVR amongst other projects