Position:
Account Solutions Director - Customer Experience at Fizzback - a NICE Systems Company
Work:
Fizzback - a NICE Systems Company
- Atlanta since Apr 2011
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Account Solutions Director - Customer Experience
TPG TeleManagement
Oct 2009 - Apr 2011
-
Senior Director of Strategic Services
AIG
Dec 2003 - Oct 2009
-
VP of Product Management
Verizon
May 1998 - Nov 2003
-
Sr Director New Product Development & Customer Operations
Arthur Andersen (now Accenture)
May 1995 - Sep 1998
-
Customer Experience Process & Strategy Consultant
Verizon
- Dallas, TX May 1994 - Aug 1994
-
Graduate Internship Program
Education:
Wake Forest University - Babcock Graduate School of Management 1993 - 1995
MBA, Management
The University of Georgia 1989 - 1993
Business, Marketing
University of Georgia - Terry College of Business 1989 - 1993
BBA, Marketing
Skills:
Product Development, Marketing Strategy, Process Improvement, P&L Management, Product Management, Business Strategy, Business Intelligence Tools, Customer Experience, Project Management, Analytics, CRM, Product Marketing, Voice of the Customer, Business Intelligence, Management, Telecommunications, Leadership