Position:
IT Service Desk/Desktop Operations Manager at Abbott Laboratories
Industry:
Information Technology and Services
Work:
Abbott Laboratories
- Irving, TX since Nov 2008
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IT Service Desk/Desktop Operations Manager
Abbott Laboratories
- Irving, TX Dec 2004 - Nov 2008
-
Sr Executive Desktop Support Technician
Nokia / IBM Global Business Services / Act-1 Technical
- Irving, TX Sep 2004 - Dec 2004
-
Contractor, Sr. Help Desk Technician – Level II
CompUSA Corporate Headquarters
- Dallas, TX Sep 2000 - Jul 2004
-
Help Desk Team Leader – Level II
Texans Credit Union
- Richardson, TX Dec 1999 - Sep 2000
-
Systems Support Specialist
Education:
University of Phoenix 2008 - 2011
Bachelor of Science, Information Technology, Information Systems Security
Collin County Community College 1996 - 1999
Skills:
IT Service Management, IT Asset Management, IT Management, Active Directory, Troubleshooting, Disaster Recovery, BMC Remedy, Windows 7, Laptops, Servers, System Administration, Help Desk Support, SharePoint, Computer Hardware, Software Documentation, ITIL, IT Operations
Interests:
New technology, aviation, travel, entertainment, training, management, customer-focus initiatives
Honor & Awards:
- High School class Salutatorian
- Honor Graduate, University of Phoenix, 2011