Position:
Partner at IBM Global Business Services
Location:
Charlotte, North Carolina Area
Work:
IBM Global Business Services
since May 2010
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Partner
Bank of America
Aug 2009 - May 2010
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SVP, Enterprise Information Management Technology
Bank of America
Dec 2008 - Aug 2009
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SVP, Senior Change Manager, BAC / ML Transition Teams
Bank of America
Feb 2008 - Dec 2008
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SVP, Senior Change Manager, Global Wealth & Investment Management
Bank of America
Jan 2007 - Jan 2008
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SVP, Program Manager for Project tbd, Global Product Solutions
Bank of America
Sep 2005 - Feb 2007
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SVP, Real Estate Treasury Client Servicing and Implemenation
Bank of America
Jan 2003 - Sep 2005
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SVP, Global HR Call Center Service Delivery Executive
Arthur Andersen Business Consulting
2000 - 2002
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Senior Manager
Wachovia
Jan 1996 - Jan 2001
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SVP, Call Center Strategy and Program Management
Wachovia Corporation (previous First Union)
1996 - 2001
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SVP - Director of Strategic Planning First Union Direct
Andersen Consulting
May 1988 - Jan 1996
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Consulting Manager
Education:
Stephen F. Austin State University 1984 - 1988
BBA, Finance / Computer Science
Skills:
Call Center, Banking, Customer Service, Program Management, Risk Management
Interests:
snow skiing, mountain biking, innovation, music