Position:
Quality CS Manager at Amazon.com
Location:
Huntington, West Virginia Area
Work:
Amazon.com
since Apr 2005
-
Quality CS Manager
Telespectrum
1999 - 2005
-
Operations Manager
Lazarurs Department Store
1990 - 1997
-
Sales
Education:
Marshall University 1988 - 1993
Skills:
Project Management, Leadership, Process Improvement, Customer Experience, Customer Service, Call Center, Vendor Management, Call Centers, Cross-functional Team Leadership, Employee Relations, Operations Management, Customer Satisfaction, Management, E-commerce, Workforce Management, Performance Management, Recruiting, Operational Excellence, Continuous Improvement