Position:
Supervisor - Customer Relations & Technical Services at Armstrong World Industries
Location:
Lancaster, Pennsylvania Area
Work:
Armstrong World Industries
- Lancaster, Pennsylvania Area since Mar 2009
-
Supervisor - Customer Relations & Technical Services
Armstrong World Industries
- Lancaster, Pennsylvania Area, Mid-Atlantic Region Dec 2003 - Jan 2013
-
Technical Services Manager
Kushner Companies
Apr 2003 - Nov 2003
-
Leasing Consultant
ReMax
Mar 2001 - Apr 2003
-
Broker's Assistant/Realtor
Boscov's
- Lancaster, Pennsylvania Area Nov 2000 - Jun 2002
-
Furniture & Bedding Sales
Education:
Millersville University of Pennsylvania 1994 - 1998
BA, Psychology/Business Management
Skills:
Call Center Administration, Salesforce.com, Envision Centricity, Avaya Aura, Supervisory Experience, Sage CRM, Instructor-led Training, Customer Service Management, World Class Customer Service, Process Improvement, Field Inspection, Flooring, Hardwood Flooring, Laminate Flooring, Team Building, Building Materials, Managing Workflow, Conflict Resolution, Product Complaints, Queue Management, Lean Tools, Microsoft Office, Coaching