Position:
Customer Relations Specialist at Amtrak
Location:
Washington D.C. Metro Area
Work:
Amtrak
- Washington, DC since Jul 2013
-
Customer Relations Specialist
American Society of Travel Agents
- Alexandria, VA Jul 2009 - Jul 2013
-
Manager of Industry, Government and Consumer Affairs
Red Door Spas
- Gaithersburg, MD Jan 2009 - Jul 2009
-
Assistant General Manager
Hyatt Hotels Corporation
- Orlando, FL and Washington, DC Jun 2007 - Nov 2008
-
Assistant Executive Housekeeper/Assistant Front Office Manager
The Ritz-Carlton Hotel Company LLC
- Orlando, FL Nov 2005 - Jun 2007
-
Club Level Supervisor
UCF
- Orlando, FL Aug 2005 - May 2007
-
Graduate Teaching/Research Assistant
Walt Disney World
- Lake Buena Vista, FL 2002 - 2005
-
Attractions Operator
Education:
University of Central Florida 2005 - 2007
Master of Science, Hospitality and Tourism Management
University of Central Florida 2001 - 2005
Bachelor of Science, Pre-Law
Spanish River High School
Skills:
Customer Service, Hospitality, Hospitality Management, Hospitality Industry, Complaint Management, Team Management, Coaching Staff, Team Building, Project Management, Hotels, Grassroots Fundraising, Sales, Business Analysis, Staff Management, Business Process Design, Business Process Improvement, Implementing Processes, Regulatory Analysis