Position:
Training/Quality/ID at FSV Payment Systems
Location:
Jacksonville, Florida Area
Work:
FSV Payment Systems
since Aug 2007
-
Training/Quality/ID
Express Scripts
Jan 2006 - Sep 2006
-
Training/Design
Convergys
Feb 2001 - Dec 2005
-
Training/Quality/ID
Skills:
Call Center, Quality Assurance, Process Improvement, Project Management, Change Management, Training, Vendor Management, Business Analysis, Requirements Analysis, Team Leadership, Software Documentation, Program Management, Electronic Payments, SDLC, Customer Service, Call Centers, Cross-functional Team Leadership, Leadership, Customer Satisfaction, Data Analysis