Work:
MacLean LLC - North Wales, PA
Business Owner
7 Eleven Inc. - Horsham, PA
District Manager
The Market at Styer Orchards - Langhorne, PA
Retail Store Manager
Education:
Montgomery County Community College
Computer Science
New York University
Certificate in Appraisal Studies
Philadelphia Biblical University
B.S. in Business Administration
Skills:
Management and Organizational Skills - Multi-tasked and worked independently overseeing all design and development tasks for my e-tail business that promoted and sold products online. - Strong desire to learn and to stay current in my industries through formal and informal education. Very motivated as I attend classes for Web Design & Development at Montgomery County Community College. - Managed all facets of a start-up food retail business straight out of university (Gross Sales of $1.2 million) with the ability to adapt in a fast-paced environment. - Analyzed P&L reports that help identify areas of progress and opportunities for improvement. - Completed an intensive district management training program including management of one of 7-Elevens high volume corporate stores qualifying me to manage in a multi-unit retail environment. - Assessed and developed solutions for a constant flow of retail store problems and challenges leading to quick and effective solutions. - Reviewed and restructured inventory control processes including inventory ordering inefficiencies, and prevention of shrinkage and loss. - Administered and improved small business finances including cash handling, payroll, cost control, accounts payable, and debt elimination in a seasonally volatile retail environment. - Created an innovative and effective Annual Thanksgiving Holiday Plan accommodating for dramatic increases in gross sales. (10% of annual sales within 5 business days). - Proven ability to recruit and manage up to 50 people in a fast-pace, highly competitive food retail business while planning and executing directions from the owner. - 6 years of following all safety policies and procedures in a warehouse environment while being held accountable for efficiency and accuracy. - Ability to manage multiple tasks effectively including planning, coordination, relationship management, merchandising and analysis. Sales and Marketing Skills - Promoted an e-tail business and drove sales using social media partners included Facebook, Pinterest, MailChimp, Twitter, eBay, and a Wordpress blog. - Created merchandising plans for retail and e-tail stores that prioritized ease of access, price availability, cleanliness, quality product photography and presentation that matched the stores products and services. - Implemented a customer service program that promoted fast, accurate and friendly service increasing customer retention. - Remodeled and re-imaged a retail business to align it with a new mission statement and goals. - Created and implemented strategies to lead a gourmet food retail business to a 10% increase in sales within the first year of take over. - Familiar with online metrics with the ability and willingness to earn a certificate in Google Analytics. - Designed and executed email marketing newsletters using Mail Chimp with the ability to learn other email marketing services. - Contracted with a web designer and web developer ensuring strong attention to details in order to improve our websites e-marketing capabilities. - Advocated for and advised high net worth client on all phases of selling their high value estate items. - Experience implementing SEO keyword strategy for www.agoramarketplace.com using Wordpress All in One SEO Pack. Communication Skills - Coordinated and lead weekly Team Leader meetings nurturing a positive, supportive team player environment. - Developed strategies and wrote business plans to guide continuous improvement and growth of a fast- paced, highly competitive retail business. - Above average typing skills. 9000 keystrokes per hour with 98% accuracy. - Oversaw all interviewing, hiring, and discipline actions of support staff in a face paced work environment. - Drove aggressive improvements in training program of a university custodial services department while attending university. - Writing and Blogging sample includes: http://agoramarketplace.com/did-you-receive-your-14kt-gold-pocket-watch-in-time-for-the-ball/ - Ability to instill trust and confidence in potential clients and customers that buy or use services that I represent. - Conceptualized ways to sell services to new referred clients with the ability to present and answer questions during in-home consultations. - Accumulated negotiations skills resulting in sales of high value estate items. - Demonstration of interpersonal skills includes relationship building with vendors, customers, clients, business owners, Township officials and up to 50 employees.