Work:
OUTFOX Prevention LLC
Director of Social Media
Prime Insurance Holdings, Inc - Sandy, UT
Vice President of Customer Relations
Prime Insurance Holdings, Inc - Sandy, UT
Risk Management Manager
Education:
University of Utah - Salt Lake City, UT
BS in Business Administration and Marketing
Skills:
Management- Managed 25 employees while in an executive role for an excess and surplus insurance company. Developed training modules for increased performance in the Field Underwriting (Marketing and Sales), Policy Services (Production) and Risk Management (Loss Control) Departments. Conducted hiring, firing and other management duties for over 50 subordinates over the years. Operations- Drove company growth of 10% year after year during recessionary periods (3 years) for Prime Insurance. Led internal and external risk management projects to reduce claims, align marketing and train employees. Calibrated and worked within company budgets for marketing, promotion, risk management and other operations. Marketing- Increased company exposure by leading company sponsorships, promotions, SEM and all other marketing campaigns. Built branding and exposure for a new online insurance portal from scratch (XINSURANCE.com). Developed social media campaigns for 3 separate companies from the ground up. Customer Service- Led 10 person customer service team to increased efficiency by developing processes and procedures for work tasks. Created manuals and other guides for each of the companies worked for. Increased sales conversion rates based on customer feedback and other surveying tools. Related Career Experience- Presented 4 consecutive years at the Annual Risk Management Meeting in Conjunction with the Outdoor Retailer Show. Directed 24 volunteers while serving a religious mission in Kiev, Ukraine. General- Management, Underwriting, Risk Management, Project Management, Advertisement Planning, Marketing Strategy, New Business Development, Microsoft Office, Adobe Suite, Web Design, Social Media Tools, Russian Language, Customer Service Management