BARBARA EDWARDS
Radiology in Philadelphia, PA

Manager Study Start Up at ICON plc

Pharmaceuticals

ICON plc since Oct 2011 - Manager Study Start Up Hoffman La Roche @ Clinforce Inc. May 2010 - Oct 2011 - Contract Manager inVentiv Clinical Solutions @ Pfizer Oct 2007 - Oct 2010 - Contracts Analyst Inventive Clinical Solutions@ Wyeth Sep 2006 - Oct 2007 - Contracts Coordinator Pharmanet Sep 2005 - Sep 2006 - Clinical Trial Assistant

Oncology, Clinical Research, Clinical Trials, CRO

Director Customer Care and Box Office Operations at Borgata Hotel Casino & Spa

Hospitality

Borgata Hotel Casino & Spa since May 2007 - Director Customer Care and Box Office Operations Borgata Hotel Casino & Spa - Atlantic City, New Jersey Mar 2003 - May 2007 - Operations Manager - Customer Care Comcast Cable Feb 2001 - Jan 2002 - VP Call Center Operations - New Castle DE Comcast Cable Jul 1997 - Feb 2001 - Area Director Call Center Operations Bell Atlantic (now Verizon) Jun 1971 - Jul 1997 - Manager Call Center Operations

Customer Satisfaction, Operations Management, Call Center, Customer Service, Forecasting, Customer Experience, Team Building, Budgeting, Customer Relations, Coaching, Supervisory Skills, Performance Management, Problem Solving, Strategic Planning, Customer Retention, Employee Relations, Team Leadership, Hiring, Process Improvement, Scheduling, Planning, Account Management, Negotiation, Leadership Development, Vendor Relations, Vendor Management, Budget Management, Team Management, Change Management, P&L Management, Analysis, Hospitality, P&L

Providing EXCEPTIONAL customer service, beach, riding bikes,

ceo at carolton co

Staffing and Recruiting

owner at Zamzuu E-Commerce Business

Retail