Position:
Senior Technical Support Specialist at SRA International - Corporation for National and Community Service Account
Location:
Washington D.C. Metro Area
Industry:
Information Technology and Services
Work:
SRA International - Corporation for National and Community Service Account
- Washington D.C. Metro Area since Jun 2012
-
Senior Technical Support Specialist
SRA International
- Arlington, VA Apr 2010 - Jun 2012
-
Senior Teleservices Representative
IBM
Jan 2008 - Aug 2009
-
Blackberry Advanced Group Support Focal - on the Schneider Electric account
IBM
Jan 2007 - Jan 2008
-
Onsite Asset Control Management – on the U.S. Forest Services account
IBM
Jan 2007 - Jan 2008
-
Blackberry Advanced Group Support – on the U.S. Forest Services
IBM
Jan 2005 - Jan 2008
-
Desktop Hardware/Software Support Analyst, on the U.S. Forest Services account
IBM
Jan 2004 - Jan 2005
-
Senior Teleservices Representative -Tier 1and 2 Support – on the US Forest Services account
IBM
Oct 2000 - Dec 2004
-
Senior Teleservices Representative -Tier 1Support
Education:
Art Institute of Pittsburgh 2008 - 2011
Web Design
Johnson C. Smith University - JCSU 1996 - 2000
B.S, Computer Science/Information System
Skills:
Active Directory, Lotus Notes, Disaster Recovery, Software Installation, Hardware, DNS, Servers, Routers, WAN, Technical Support, System Administration, Operating Systems, Cisco Technologies, Windows, VPN, Computer Hardware, TCP/IP, Networking