Position:
Managing Partner at KLUE Labs, CEO - Customer Experience Research, Usability Testing, and Market Research Firm at Key Lime Interactive
Location:
Miami/Fort Lauderdale Area
Work:
KLUE Labs
- Miami since Nov 2012
-
Managing Partner
Key Lime Interactive
since Jan 2009
-
CEO - Customer Experience Research, Usability Testing, and Market Research Firm
Keynote
Jul 2007 - Dec 2008
-
Customer Experience Research, Unmoderated Usability Testing, Senior Manager
IBM Interactive
Jan 2000 - Jul 2007
-
Managing Consultant, Customer Experience, Branding and Usability
IBM.com
Oct 2006 - Jun 2007
-
User / Customer Experience Research
Citibank
Jun 2005 - Sep 2005
-
Customer Experience Team Lead, Usability, UI Design and Information Architecture
American Express
Apr 2003 - May 2005
-
User / Customer Experience Lead, Usability Lead, Information Architecture, Interaction Design
American Express Travel Services
May 2004 - Sep 2004
-
Customer Experience Design and Research
U.S. Department of Homeland Security, Transportation Security Administration
Apr 2002 - Mar 2003
-
Customer Experience Team Lead, Usability, UI Design and Information Architecture
Travelers Insurance
Apr 2001 - Mar 2002
-
Customer Experience Lead / Usability / Interaction Design / User Testing / UI Development
eRisk
Jan 2001 - Apr 2001
-
User / Customer Experience Design Lead, Usability, and UI Development
Louisiana Department of Revenue
Feb 2000 - Dec 2000
-
Usability, User Experience, UI Interaction Designer
Pratt & Whitney
Jul 1998 - Jan 2000
-
Human Factors Engineer
University of Pittsburgh
Sep 1997 - May 1998
-
User Experience Research Intern
Education:
Smith College 2006 - 2006
University of Miami 1998 - 1999
Carnegie Mellon University 1994 - 1998
G. Holmes Braddock SH
Skills:
Usability Testing, User Research, Focus Groups, Market Research, Project Management, IDIs, Information Architecture, Persona, Customer Experience, User-centered Design, User Experience, Usability Engineering, Usability, Heuristic Evaluation, User Experience Design, Mobile Applications, User Interface Design, Human Factors, Task Analysis, Human Computer Interaction, Qualitative Research, Requirements Gathering, CRM, Experience Design, Interaction Design, User Interface, Strategy, Enterprise Software