Position:
Workforce Operations at MassMutual Financial Group
Location:
Hartford, Connecticut Area
Work:
MassMutual Financial Group
since Jun 2010
-
Workforce Operations
Travelers Insurance
Mar 2007 - Jun 2010
-
Senior Workforce Specialist
Travelers
Mar 2007 - May 2010
-
Workforce Analyst
Anthem
2005 - 2007
-
Workforce
WellPoint
2005 - 2007
-
Workforce
Wellpoint, Inc
Oct 2005 - Mar 2007
-
Operations Forecaster
Empire Blue Cross Blue Shield
Oct 2003 - Oct 2005
-
Data Analyst
Bank of New
May 2003 - Dec 2003
-
Personal Banker
Morgan Stanley Smith Barney
Oct 2000 - Apr 2003
-
Stock Plan Services
Education:
University of Phoenix Online 2005 - 2007
Associates, Business Management
Skills:
Genesys, Data Analysis, Avaya, Forecasting, Workforce Management, Call Routing, Strategic Planning, Statistics, Customer Service, Inventory Management, Call Center, Analysis, Data Mining, Verint, Call Centers