Position:
Independent Contractor - Trainer at THE TRAINING ASSOCIATES, Volunteer Orientation Leader / Resource Assistant at Charlotte Works
Location:
Charlotte, North Carolina Area
Work:
THE TRAINING ASSOCIATES
- Westborough, MA since Feb 2013
-
Independent Contractor - Trainer
Charlotte Works
- Charlotte, North Carolina Area since Dec 2012
-
Volunteer Orientation Leader / Resource Assistant
Family Dollar
- Charlotte, North Carolina Area May 2012 - Aug 2012
-
Assistant Store Manager
Convergys
- Charlotte, North Carolina Area Oct 2008 - Apr 2011
-
Customer Service Representative
United Family Services
- Monroe, North Carolina Area Jan 2007 - Jan 2008
-
Intake Specialist
Allstate Insurance Corporation
- Charlotte, North Carolina Area Jan 2005 - Jan 2006
-
Customer Service Representative
Lansing Community College
- Lansing, Michigan Area Aug 2001 - May 2005
-
Adjunct Instructor
Lansing Community College
- Lansing, Michigan Area Sep 2002 - May 2003
-
Instructor - Eaton Intermediate School District (EISD) Program
Meijer
- Lansing, Michigan Area Nov 2000 - Mar 2001
-
Assistant Store Trainer
COMMUNITY VOLUNTEERS FOR INTERNATIONAL PROGRAM (CVIP),
- MSU International Center, East Lansing, MI Feb 2000 - Nov 2000
-
Vendor Manager/Marketing Assistant/Event Coordinator
Education:
UNC Charlotte 2013 - 2013
Certificate - Extended Academic Program, Business Process Management
Jones International University 2009 - 2012
Master of Business Administration, Global Enterprise Management
Philadelphia University 1991 - 1995
Bachelor of Science, Fashion Apparel Management
Skills:
Management, Business Strategy, Strategic Planning, Public Speaking, Instructor-led Training, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Visio, Help Desk Support, Troubleshooting, Team Building, Access, Interviews, Leadership, Data Analysis, Business Process Improvement, Multicultural Education, Business Process Mapping, Solution Implementation, Marketing Strategy, Entrepreneurship, Resourceful Problem-solving, Revenue Enhancement, Customer Retention, Customer Engagement, Windows Live, Windows Sharepoint Services, Microsoft Office Accounting, QuickBooks, quicken 2001, Spreadsheets, spreadsheets analysis, Lotus Notes, Multimedia, Axys 3, Morningstar, ASCR, Remedy User, Cleo software, Grandslam software, CAD/CAM, Comtrac software, Blackboard, Moodle, POS Manager, PDC unit
Interests:
International relationship building, management training, business process improvement, new technologies, entrepreneurial ventures, volunteering, hosting international families, planning events and cooking.
Awards:
Certificate of Appreciation
Dennis Eaton, Director
Certificate of Appreciation for outstanding performance and lasting contributions over the past two years.
Quality Pride - V-22 Engineering Group Award
Boeing Defense & Space Group
This award is presented to you in recognition of your contribution to the V-22 Program. Thank you for your excellent word processing support of the prepared Bell-Boeing comments to the Navy.
You were integral in completing an extremely important submission within a very short period of time. Through long work hours and abundance of patience, this task was completed on time.
Thanks for doing your part in keeping this tremendous technology progressing towards a production contract.
Congratulations on a job well done!
Certifications:
EarthLink Hosted Voice Training, EarthLink Business
Career Readiness for Financial Records/QuickBooks, South Piedmont Community College - Department of Continuing Education
Introduction to Manufacturing Careers, South Piedmont Community College - Department of Continuing Education
Online Instructor Training, Michigan Virtual University