Position:
Workforce Management Supervisor at Alliance Data
Industry:
Marketing and Advertising
Work:
Alliance Data
- Westerville, Ohio since Jun 2012
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Workforce Management Supervisor
Alliance Data
- Westerville, OH Nov 2010 - Jun 2012
-
Workforce Management Analyst
Affinion Group Inc
Oct 2006 - Oct 2010
-
Workforce Management Analyst
Delia*s Inc
Sep 2005 - Oct 2006
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Departmental Trainer for Sales and Customer Service
Delia*s Call Center
Sep 2002 - Sep 2005
-
Operations Analyst
Education:
Columbus State 2009 - 2012
Otterbein College 2002 - 2004
Centennial High School 1998 - 2002
High School Diploma
Skills:
Customer Service, Avaya, Operations Management, Process Improvement, Team Building, Project Management, Data Analysis, Analytics, Call Center, Workforce Management, Forecasting, Customer Experience, Vendor Management, Microsoft Excel, Access, SharePoint, Call Centers, IEX, Outlook, Management, Leadership, Business Analysis, Team Leadership, Analysis
Honor & Awards:
November 2010 - "Willing, Focused, and Motivated" Award - Nominated by peers: Alliance Data
3rd Quarter 2011 - "Excellence in Growth and Development" Award, Alliance Data
2nd Quarter 2007 "Circle of Achievement Award" - Affinion Group
1st Quarter 2009 "Catch me if you can" - Affinion Group
3rd Quarter 2009 "Circle of Achievement Award" - Affinion Group