Work:
Dish - Harlingen, TX
Customer Resolution Specialist
Dish - Harlingen, TX
Customer Service Specialist, Assistant Supervisor/Team Lead
Dish - Harlingen, TX
Customer Service Representative I,II,III
Education:
University Of Texas Brownsville - Brownsville, TX
Some College. 40 Credits hours in information Technology/general studies.
San Benito High School - San Benito, TX
High School Diploma in General Education
Skills:
information entry, Microsoft Office, Word, Excel, Outlook, power point,computer literate, 34 good words a minute, Soft skills,good memory, ability to work with others, ability to find issues and resolve problems efficiently, worked with money, can take payments over the phone and in person,Google maps, ability to search for information online, note entry, well involved in company activities, by the book on rules and regulations, knowledge in Pay TV industries, knowledge and experience in call center environments,can use chat or Instant messaging in order to communicate with team or other departments, have face to face experience with interacting with customers, can be persuasive in order to sell or up sell products,I am flexible able to work nights and weekends if need be.ability To multitask and use multiple screens to get job done., ability to work under stress and make decisions under pressure.