Position:
System Support Analyst IV at City of Houston
Work:
City of Houston
since Sep 2011
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System Support Analyst IV
Co-nexus
Jan 2010 - Sep 2011
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Implementation Engineer
Hewlett-Packard
Feb 2009 - Nov 2009
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Business Relations Manager - Global Telecom
Cross Telecom
Oct 2007 - Jan 2009
-
Call Recording Specialist
Locke Liddell & Sapp LLP
Jun 2003 - Aug 2007
-
Telecom Engineer II
Expanets
Feb 1999 - Jun 2003
-
Field Service Engineer
Education:
University of Houston-Downtown 1996 - 2000
BBA, Computer Information Systems
Skills:
CTI Integration, Verint WFM, Avaya, Quality Control, Telecommunications, Troubleshooting, Servers, IP, Call Center, Call Logging, Video Conferencing, Software Installation, VoIP, Telephony, Hardware, Cisco Technologies