Position:
IVR Project Manager at Humana
Location:
Louisville, Kentucky Area
Industry:
Information Technology and Services
Work:
Humana
- Louisville, Kentucky Area since Jun 2013
-
IVR Project Manager
CSG International
Sep 2008 - May 2013
-
Launch Project Manager
CSG International
Oct 2005 - Sep 2008
-
IT Statement Project Manager
CSG International
Jul 1999 - Oct 2005
-
Conversion Operations Specialist/Business Systems Analyst
Omaha Royals
- Omaha, NE Jul 1995 - Jul 1999
-
Account Manager
Education:
Regis University 2004 - 2007
Master of Science, Project Leadership and Management
Bellevue University 1990 - 1995
Bachelor of Arts, Communications
Skills:
Billing Systems, Defect Tracking, Agile Project Management, Release Management, User Acceptance Testing, Software Implementation, CRM, Financial Services, Program Launches, Work Flow Design, Database Management, Software Conversions, Product Launch, Technical Requirements Gathering, Risk Analysis, Business Process Improvement, Sales Support, Client Services, Client Relationship Building, Requirements Analysis, Client Communications, Status Reporting, Client Issue Resolution, Software Training, Systems Conversions, Change Orders, Agile & Waterfall Methodologies, MS Project, Executive Reporting, Sales Operations, Hands-on Training, Quality Assurance, Telecommunications, Leadership
Interests:
Electronic media, mass communications, feature writing, sports writing, blogging, fishing, grilling, running, baseball,
Honor & Awards:
CSG Systems - Bravo Award 2005