Work:
Connextions - Orlando, FL
Customer Service Rep
Convergys - Lake Mary, FL
Tier II Technical Support Representative
Sears Holding Company - Lake Mary, FL
Call Center TECH/ SALES Support Specialist
Americall Inc - Orlando, FL
Customer Service / Sales Representative
Education:
Seminole State College
G.E.D. in Business Management, Marketing and Administration
Skills:
Excellent Customer Service Skills Upselling experience Strong written, verbal and organization skills Superior time management and prioritization skills Proficiency with Mac OS X and/or Windows Experience using Internet, Windows applications (Word, Excel) and email services (Outlook) Typing skills Deductive Reasoning Skills Passion for technology Excellent listening skills Troubleshooting experience Probing and Problem solving skills Easily adaptable to change in a fast paced environment Ability to express assurance/confidence and empathy