Position:
Assistant Vice President, Customer Service and Sales Call Center Operations at JPMorgan Chase, Assistant VP at JPMC
Work:
JPMorgan Chase
since May 2006
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Assistant Vice President, Customer Service and Sales Call Center Operations
JPMC
since 2004
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Assistant VP
Chase Card Services
Jan 2004 - May 2006
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Assistant Vice President, Customer Support Division (Collections) Call Center Operations
TeleTech
Nov 1998 - Dec 2003
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Senior Operations Manager
Zale
Nov 1997 - Nov 1998
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Store Manager at Gordon's
Fred Meyer
May 1993 - Nov 1997
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Store manager at Littman Jewelers
Education:
Rollins College - Crummer Graduate School of Business 2006 - 2008
MBA, Entrepreneurship,International Business, Management
University of Phoenix 2003 - 2006
Bachelors of Science, Finance
Skills:
Problem Solving, Team Leadership, Strategic Planning, Analytics, Customer Service, Quality Management, Leadership, Cross-functional Team Leadership, CRM, Call Centers, Management, Process Improvement, Performance Management, Strategy
Interests:
Volunteering in my community, such as Grace and Grits, Sanford Crisis Pregnancy Center, and Junior Achievement.
Other interests are organizational development, strategic planning, and reading
Honor & Awards:
Dean's list at Rollins College Crummer Graduate School of Business